Cityjet Reviews
(Rated by 14 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.7
Base on 14 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.6
- Customer Service4.6
- Return Policy4.4
- Shipping & Delivery4.7
- Good Value4.5
Recent Customer Reviews (14)
Tibor Szarka
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Henri Cinq-Mars
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Nicole Fink
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Ólöf Haraldsdóttir
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Gilbert Godin
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Guglielma Fiorentini
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Carol Coats
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Mason Clark
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Wade Smith
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Simon Jespersen
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Cityjet Pros & Cons
Pros
1
Good service quality: CityJet is rated around 7.0/10 by passengers, indicating generally good service comparable to other carriers.
2
Cabin crew and in-flight meals: Passengers appreciate the cabin crew's service and the quality of meals provided onboard.
3
Easy-to-use website: The booking and check-in process on CityJet.com is reported to be user-friendly.
4
Organized check-in and boarding: Passengers find the check-in and boarding process well managed.
5
Employee satisfaction: CityJet is considered a good employer with helpful management and good salaries, which may translate to better service.
CONS
1
Limited in-flight entertainment and WiFi: Entertainment options and WiFi service are rated poorly compared to competitors.
2
Seat comfort and legroom: Some reviews mention cramped seating with poor legroom and uncomfortable seats, especially on smaller aircraft.
3
Customer service issues: There are reports of poor handling of delays and reimbursements, including slow or unfulfilled compensation for extra expenses.
4
Flight delays and inconvenience: Some passengers experienced significant delays and inconvenient changes in destination airports without adequate support.
5
Not part of an airline alliance: CityJet is not affiliated with any major airline alliance, which may limit connectivity and frequent flyer benefits.
Cityjet Features and Benefits
Features
Good service quality
Rated around 7.0/10 by passengers, indicating generally good service comparable to other carriers.
Cabin crew service
Passengers appreciate the cabin crew's service.
In-flight meals
Quality of meals provided onboard appreciated by passengers.
Easy-to-use website
Booking and check-in process reported to be user-friendly.
Organized check-in and boarding
Well managed process appreciated by passengers.
Employee satisfaction
Good employer with helpful management and good salaries, translating to better service.
Premium Economy Cabin (CityPlus)
Fully flexible fares, priority boarding, dedicated check-in, fast-track security, cancellation refunds, doubled loyalty points compared to previous business class.
Fleet of 20 Bombardier CRJ900 regional jets
Operates wet lease services across Europe with over 600 employees.
PLANERGY procurement software
Fully automated, auditable purchasing process that centralizes spending control, improves efficiency, supports remote workforce, provides visibility, predictability, and budget-friendly management.
Adjustable ergonomic seats (ÖBB Cityjet)
Equipped with headrests, armrests, reading lamps, power outlets, fold-out laptop tables.
Air-conditioned and accessible design (ÖBB Cityjet)
Fully air-conditioned with low-floor entrances, wide openings, facilities for passengers with reduced mobility, strollers, and bicycles.
Large information screens (ÖBB Cityjet)
Up to 26 inches with designated areas for communication, work, and relaxation.
Electric hose locking (CityJet Rioned)
Reduces injury risk for operators.
Protective covers and easy maintenance (CityJet Rioned)
Protects moving parts and provides easy maintenance access.
Lightweight smooth inner surface hoses (CityJet Rioned)
Reduces pressure loss, increasing working pressure by up to 12% at the nozzle.
eControl+ machine management system (CityJet Rioned)
Enables safe remote single-person operation with real-time monitoring of pressure, flow, RPMs, fuel, and water levels.
Online check-in
Available from 48 hours up to one hour before departure, helps secure better prices or seat choices.
Business Class
Offers more comfort, complimentary food and drink, and personalized service.